Crafting Spaces You’ll Love – Inside and Out. More details

From Stunning Garden Revamps to Bespoke Joinery Discover more!

We Bring Your Vision to Life More details

Checkout
Terms, Conditions and Privacy Policy

Home

Terms, Conditions and Privacy Policy

T & J Contracts

Terms, Conditions and Privacy Policy

Product Warranty:

T & J Contracts Warranty Policy

Your product is covered by a 12-month warranty from the date of purchase, subject to the following terms and conditions:

What the Warranty Covers

This warranty covers material and manufacturing defects present at the time of purchase. It entitles you to:

  • A repair or replacement of the product, or
  • If the product is no longer available, a replacement of a similar model or colour.

The decision to repair, replace, or provide an equivalent product is at the sole discretion of T & J Contracts.

Custom-Made Products

Many of our products are custom-made to meet your specific requirements. Please note the following additional terms for custom-made items:

  1. Non-Returnable Policy:

    • Custom-made products are exempt from the standard 14-day right to cancel, as per the Consumer Contracts Regulations 2013.
    • Refunds or returns are only provided if the product is deemed faulty or not as described, in line with the Consumer Rights Act 2015.

  2. Customer Measurements:

    • Products made to customer-provided measurements or specifications are not eligible for refunds or replacements if the error results from incorrect information provided during the ordering process.

  3. Warranty for Custom-Made Products:

    • The same 12-month warranty applies to custom-made items for material or manufacturing defects.
    • The warranty does not cover errors caused by incorrect measurements or specifications provided by the customer.

  4. Inspection Requirement:

    • All warranty claims for custom-made products must undergo inspection. If the product is deemed free of defects and matches the agreed specifications, no refund or replacement will be provided.

What the Warranty Does Not Cover

This warranty does not cover:

  1. Normal wear and tear or deterioration, including the lifespan of components.
  2. Damage caused by misuse or negligence, including:
    • Exposure to chemicals or fire.
    • Animal chewing, knocks, drops, dents, cracks, tears, or other accidents.
  3. Unauthorized repairs or alterations.
  4. Loss or theft.

How to File a Warranty Claim

If you believe your product is faulty and eligible for a warranty claim:

  1. Contact Us:

    • Email us at info@tjcontracts.com with the following:
      • A detailed description of the fault.
      • Your order number and date of purchase.
    • Wait for our response with further instructions and a return address.

  2. Return the Product:

    • Once instructed, return the product to the provided address, including:
      • A note describing the fault.
      • Your name, order number, email address, phone number, and address.
    • Ensure the product is securely packaged to prevent damage during transit.

  3. Inspection and Resolution:

    • Upon receiving the product, we will inspect it to determine eligibility under the warranty.
    • If the claim is approved, we will repair, replace, or provide an equivalent product in line with our warranty terms.

Important Notes:

  • Customers must return the product within 14 calendar days of initiating a warranty claim.
  • Products returned without prior authorization or after the warranty period will not be processed and must be collected at the customer’s expense.
  • Customers are responsible for return shipping costs unless the product is confirmed faulty. In such cases, reasonable return postage costs will be reimbursed.

Exclusions

The following items are not covered by this warranty:

  1. Custom-made products that are free of faults and meet agreed specifications.
  2. Items purchased from authorized retailers. These must be returned to the place of purchase for warranty claims.
  3. Any product returned more than 12 months after purchase or beyond the warranty period.

Recommendations for Returns

  • We recommend using tracked and signed-for delivery for returning products.
  • T & J Contracts is not responsible for items lost or damaged in transit.

Contact Us

For any questions about your warranty claim, contact us at:

Refund/Returns/Exchange:

Return and Refund Policy

At T & J Contracts, we are committed to customer satisfaction. Please read our return and refund policy carefully to understand your rights and obligations.

Standard Return Policy

If you are not satisfied with your online purchase, you may return the goods within 14 calendar days of receiving the product. This policy is in accordance with the Consumer Contracts Regulations 2013.

  • Condition for Returns:
    • Products must be unused, undamaged, and returned in their original packaging with all labels and tags intact.
    • Returns that do not meet these conditions may be subject to a re-stocking fee of up to 50% of the total purchase price.
  • Return Shipping Costs:
    • Customers are responsible for return postage and packaging costs unless the product is faulty or not as described.

Exchanges

If you wish to exchange your purchase:

  • Contact us within 14 days of receiving the item.
  • Provide your Order Number and full purchase details.
  • Exchanges are subject to management discretion and stock availability.
  • If the exchanged item is of higher value, you will be required to pay the price difference.

Exclusions

The following items are non-returnable and non-refundable unless deemed faulty after inspection by T & J Contracts:

  • Custom-Made or Made-to-Order Products (e.g., stair gates and loft stairs designed to customer specifications).
  • Sale or Discounted Items.
  • Packaged Product Deals or Offers:
    • These are treated as a single product, and all items included in the package must be returned together.

Faulty or Not-As-Described Products

If the product is faulty or not as described, you are entitled to a refund, repair, or replacement as per the Consumer Rights Act 2015. Faulty items must be inspected and approved by T & J Contracts before a refund or exchange is processed.

Refund Process

To request a refund:

  1. Contact Us:
    • Email us at info@tjcontracts.com with:
      • Reason for the refund request.
      • Order number and date of purchase.
    • A return address will be provided upon approval.
  2. Return the Product:
    • Include a note with:
      • Your name.
      • Order number.
      • Email address.
      • Phone number.
      • Your address.
    • Ship the item(s) to the provided address.
  3. Refund Timeline:
    • Refunds will be processed within 14 calendar days after the returned item is inspected and approved.

Important Notes

  1. Custom-Made Products:
    • Custom products cannot be returned or refunded unless deemed faulty.
    • This exemption is in line with the Consumer Contracts Regulations 2013.
  2. Authorized Retailer Purchases:
    • Items purchased from an authorized retailer must be returned to the place of purchase.
  3. Refunds Beyond 60 Days:
    • If a refund is issued after 60 days from the original transaction, the customer must provide valid payment details to receive the refund.

Contact Us

For any questions or to initiate a return, please contact us at:

  • Email: info@tjcontracts.com
Terms of Ordering

Terms of Ordering

Delivery Address Responsibility

  • It is the customer’s responsibility to provide a correct and complete delivery address at the time of purchase.
  • T & J Contracts will not be held liable for any delivery failures or delays caused by incorrect address details provided by the customer.
  • If a package is returned to us due to an incorrect delivery address or the absence of the customer at the delivery location, the customer will be responsible for any additional re-delivery fees.

Custom-Made Orders

  • For custom-made products, it is the customer’s responsibility to provide accurate dimensions and specifications when placing an order.
  • T & J Contracts will manufacture custom products based solely on the information provided by the customer. Any errors or discrepancies resulting from incorrect measurements or specifications supplied by the customer are not eligible for refunds, replacements, or warranty claims.
  • Please double-check all dimensions and specifications carefully before submitting your order.

Paying with Klarna

We offer payment options in partnership with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Payments are made directly to Klarna. Available payment options include:

  • Pay Later: Delay your payment for up to 30 days after purchase.
  • Slice It: Spread the cost over monthly installments.

For more details, please refer to:

Disclosure

  • T & J Contracts is not a lender but acts as an introducer for Klarna’s payment options.
  • Klarna’s [Pay in 3 Instalments] and [Pay in 30 Days] credit agreements are not regulated by the Financial Conduct Authority (FCA).
  • Applicants must be aged 18 or over and be permanent UK residents. Terms and conditions apply.
  • Borrow responsibly. Missed payments may impact your credit rating and your ability to use Klarna in the future.

For more details, visit Klarna’s Terms and Conditions.

Risk Warning

  • Borrow Responsibly: Borrowing more than you can afford may negatively affect your financial situation.
  • Ensure you can meet your monthly repayment obligations on time.

For more information about Klarna, visit their Help Page.

Privacy Policy
Privacy Policy

About Cookies

We only use cookies that are required for you to be able to use the website along with analytics cookies.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

We are committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

You can check what information we hold about you by Contacting us by email : info@tjcontracts.com

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person who’s Personal Data is being processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) –

Data Protection Principles

We promise to follow the following General data protection Regulation principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of Authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

The information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you personalized offers* (from us and/or our carefully selected partners);
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;
  • to provide information, where you have previously given expresses consent to other people interested in purchasing our products.

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 20 years

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our business partners:

  • If you ask us to arrange a finance facility we may pass your details to our credit provision partners.

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform.For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

In addition to Google Analytics, this website uses the Google AdWords and Facebook remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Contact Information

T & J Contracts

Armagh

United Kingdom

info@tjcontracts.com

 

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made Nov 2024.

 

External Links

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will tracks the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy web addresses.

Users are advised to take caution and good judgement before clicking any shortened web address published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine web addresses are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Pricing, Information and Marketing
Pricing, Information and Marketing

THE INFORMATION CONTAINED IN THIS WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE.

We reserve the right to change product prices at any time without notice.

We reserve the right to change products,  product descriptions and any website content at any time without notice.

We will run competitions, special Offers and package deals. All Terms, conditions and pricing will be subject to change without notice.

Please contact us if you have any questions:  info@tjcontracts.com